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Employment Opportunities

The Essex County Nurse Practitioner Led Clinic is an equal opportunity employer. Our recruiting and employment practices are in accordance with the Ontario Human Rights Code

We thank you for your interest in our organization.

Current Openings

Position:  MEDICAL RECEPTIONIST
Status:  FULL-TIME
Date:  October 2026
Approved By: Board of Directors

SUMMARY:

The Essex County Nurse Practitioner – Led Clinic (ECNPLC) provides primary health care services to the residents of Windsor, Essex, Amherstburg, Kingsville and their surrounding communities. 

The Medical Receptionist provides secretarial support to other team members in the clinic and works within an interdisciplinary team.  He/she collaborates with all team members and reports to the Executive Director. 

ROLE AND RESPONSIBILITY: 

  • Performs clerical support for the interdisciplinary providers including electronic chart management, follow-up calls, and other external organizations on behalf of the team.
  • Answers phones promptly and uses knowledge of clinic phone system to redirect calls.
  • Greets patients upon their arrival to the clinic.
  • Enters file updates in the electronic medical record.
  • Books appointments and follow ups in the electronic medical record.
  • Demonstrates an awareness of relevant legislation specific to the work assignment.
  • Maintains confidentiality and security of information.
  • Ensures safe disposal of confidential material.
  • Filing as deemed necessary. 
  • Ensures demographic data in the electronic medical records is updated when required at each visit.
  • Communicates with clinic staff, external agencies and the general public
  • Ensures that phone and reception area is covered at all times unless otherwise directed by the Clinical Director or Executive Director.
  • Checks phone system upon morning arrival to determine urgently needed returned calls and to screen for staff illness calls.
  • Notifies Executive Director and/or Clinical Director of any staff illness to allow for expedient caseload screening and appointment cancellations.
  • Checks clinic fax machine and electronic medical records system each morning and periodically throughout the day. Notifies clinical staff as necessary re: urgent items.
  • Forwards paper copies of received notes and results to clinical team member (e.g.: from specialists, lab, etc.) while simultaneously entering into patient chart in PDF format.
  • Calls clients with cancellations and booking changes as needed.
  • Arranges for referrals as needed. This includes documenting appointment in the electronic medical record and notifying the patient.
  • Enters data with both efficiency and accuracy.
  • Demonstrates familiarity with medical terminology.
  • Performs OHIP billing for medical staff
  • Becomes proficient with all clinic software programs and associated functions. 
  • Works collaboratively with other clinic staff.
  • Undertakes continuing education including self-study to improve skills and abilities.
  • Perform other duties as required.

Qualifications

  • College diploma/certificate or equivalentin related field.
  • Medical Terminology/OHIP Billing certificate or equivalent.
  • Ability to work flexible hours.
  • Minimum of two to four years of experience preferred.
  • Demonstrated ability to work effectively in a team environment.
  • Proficiency in the use of computers and various software applications.
  • Excellent organizational skills.
  • Excellent written and oral communication.
  • Current police clearance for adults and children. 
  • Second language would be an asset. 

Interested candidates can forward their resume to Julie Clark  at j.clark@ecnplc.com

Position:  MANAGER, SERVICE OPERATIONS
Status:  FULL-TIME
Date:  October 2026
Approved By: Board of Directors

SUMMARY:

The Essex County Nurse Practitioner-Led Clinic (ECNPLC) provides primary health care services to the residents of Essex, Amherstburg, Kingsville and Windsor.

ECNPLC is seeking a Manager of Service Operations to provide day-to-day operational leadership across its clinic sites. This is a key leadership position within a shared leadership model. The Manager of Service Operations will oversee daily clinical operations, staffing coordination, employee and patient concerns, labour relations, privacy, health and safety, and the maintenance of policies and medical directives. The Service Operations Manager will work closely with the Clinical Lead and Administration Manager/Admin Lead and will be accountable to the Nurse Practitioner, Clinical Lead. If the successful candidate is a Nurse Practitioner, the position will also include a requirement to provide a defined portion of direct patient care, with the amount and scheduling of clinical time determined based on organizational and operational needs.

ROLE AND RESPONSIBILITIES:

Operations and Staffing

  • Provides day-to-day operational oversight of all ECNPLC sites and supports consistent clinic operations
  • Manages daily staffing issues, sick calls, short-notice absences, and coverage requirements
  • Reviews and coordinates vacation and leave requests in accordance with organizational policies and collective agreement requirements.
  • Supports clinic flow, scheduling, access and operational problem-solving in collaboration with the Clinical Lead and staff.
  • Acts as a management resource to staff and supports timely resolution of operational concerns.
  • Coordinates site-based operational meetings and follow-up as required.

People, Labour Relations and Workplace Safety

  • Participates in labour relations meetings and works with the HR Generalist and other leadership team members on employee relations matters.
  • Participates in collective agreement interpretation, grievance processes and labour-management activities as required.
  • Manages and responds to staff concerns and complaints in a timely, fair and documented manner.
  • Leads or participates in health and safety meetings, workplace investigations and follow-up activities.
  • Supports performance management, attendance management, accommodation processes and return-to-work planning in collaboration with the HR Generalist.
  • Participates in recruitment, onboarding, orientation and performance processes as required.

Patient Relations, Privacy and Clinical Governance

  • Receives, reviews and coordinates responses to patient complaints and service concerns.
  • Acts as the organization’s Privacy Officer and oversees privacy policies, privacy education, incident response and required follow-up.
  • Coordinates the development, review and maintenance of organizational policies and procedures.
  • Works closely with the Clinical Lead to develop, review and maintain medical directives and clinical policies.
  • Supports compliance with applicable legislation, professional standards, organizational policies and contractual obligations.
  • Works collaboratively with the Clinical Lead on clinical risk, patient safety, quality and workflow concerns.

Clinical Practice – Nurse Practitioner Applicants

  • If the successful candidate is a Nurse Practitioner, the role will include direct patient care as part of the position.
  • Maintains a clinical practice within the ECNPLC at a level determined by organizational need while balancing management responsibilities.
  • Provides primary health care within the Nurse Practitioner scope of practice and in accordance with College of Nurses of Ontario standards and ECNPLC policies.
  • Works collaboratively with the Clinical Lead to ensure patient care responsibilities are integrated appropriately with operational leadership duties.

Leadership and Organizational Support

  • Works collaboratively with the Clinical Lead and Administration Lead as part of the ECNPLC leadership team.
  • Supports implementation of strategic priorities, quality initiatives and organizational change.
  • Participates in external meetings or committees when operational representation is required.
  • Performs other related management duties as assigned by the Clinical Lead.

Qualifications:

  • Bachelor’s Degree in a health-related field with current registration in a regulated health profession
  • Nurse Practitioner applicants must hold current RN(EC) registration and be a member in good standing with the College of Nurses of Ontario.
  • Minimum of three to five years of progressive leadership or management experience in health care or primary care.
  • Knowledge of clinical operations, privacy, occupational health and safety, human resources and labour relations.
  • Experience working in a unionized environment is strongly preferred.
  • Demonstrated ability to manage competing priorities, resolve conflict and make sound operational decisions.
  • Excellent written, verbal, interpersonal and organizational skills.
  • Proficiency with electronic medical records, computers and common software applications.
  • Ability to work flexible hours and travel between ECNPLC sites as required.
  • Current police clearance/vulnerable sector check.

Salary:  $84,052 – $109,649/year depending on qualifications.

Interested candidates can forward their resume and cover letter to Julie Clark at j.clark@ecnplc.com. This posting will close October 19, 2026.